By making a reservation we are holding a horse for each person in your group. Our rides are limited based on the number of horses expected to be available and we do NOT intentionally over book rides. A few possible unexpected exceptions include horse illness or injury, or physical limitations such as too many riders over 6’6″ or under 5’0″ as our equipment is fitted to the rider. You reserved time slot may be delayed or rescheduled due to issues caused by previous reservations, physical limitations, and/or weather. You can help minimize delays by arriving 15 minuets early to fill out releases and get fitted for helmets. These delays are unforeseen and we will do our best to minimize delays. Our refund policies are located HERE.